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Roche Bros Supermarkets
Needham, MA | Full Time
$31k-39k (estimate)
10 Months Ago
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Needham, MA | Full Time
$50k-78k (estimate)
11 Months Ago
Customer Service- Cashier
$31k-39k (estimate)
Full Time | Retail 10 Months Ago
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Roche Bros Supermarkets is Hiring a Customer Service- Cashier Near Needham, MA

Overview:
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Pay for this position starts at $15.60 - $20.60 / hour.
Minimum Qualifications:
1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of e-learnings and department training programs.
5. Must be able to read, write, speak, and understand English.
6. Ability to work a schedule based on the business needs of the store location.
7. Authorized to work within the U.S.
Responsibilities:
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short record
6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
11. Other duties as assigned by management
Secondary Job Functions:
1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.
2. Return shopping carts and hand baskets to the proper location.
3. Assist in training new associates.
Physical Demands: (per work day):


Physical Demands


Frequency

Sitting

0% (N) Never

Carrying up to 50 lbs, stooping, kneeling, or crouching.

1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.

34-66% (F) Frequently

Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously


Safety Risk Factors


Frequency

Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously


Machines, tools, and equipment utilized:

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.


Repetitive Action:

The continuous movement of the entire body.

Working Conditions: Working environment is inside.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$31k-39k (estimate)

POST DATE

06/03/2023

EXPIRATION DATE

05/23/2024

WEBSITE

rochebros.com

HEADQUARTERS

MANSFIELD, MA

SIZE

3,000 - 7,500

FOUNDED

1952

CEO

GARY PFEIL

REVENUE

$200M - $500M

INDUSTRY

Retail

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About Roche Bros Supermarkets

At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience. A better way to shop backed by quality selections of produce, meats, seafood, deli, to-go meals, and health and beauty care products. Roche Bros. commitment to quality, value and superior customer service is shown in every isle. Roche Bros. | Brother's Marketplace is a family owned business, employing more than 4,800 associates in its 21 Roche Bros., Sudbury Farms and Brothers Marketplace stores. Founded in 1952 by brothers Bud and Pat Roche, Roche Bros. | Brothers Mark ... etplace has expanded to be one of the largest privately held grocery markets in New England. In addition to Roche Brothers' supermarket format, we opened our new small-concept, Brothers Marketplace, with a focus on fresh local products. We currently have five Brothers Marketplace locations. Our next venture will be opening a new Roche Bros. in Watertown, MA! At www.rochebros.com you can find more information about store locations, catering meals, on-line ordering, delivery, weekly specials, and jobs openings. Check out our careers page for open jobs and ongoing career opportunities. We are hiring, especially with the upcoming 2021 opening of our newest location in Watertown! For any questions regarding available positions, contact our internal recruiter acoletti@rochebros.com. More
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